Our Refund Policy

When you request a refund, we will automatically suspend your account and begin to process your request. The entire refund process may take up to two weeks.

You can only request a refund for the full balance remaining in your account. This amount will be returned to the bank account that you indicate when requesting the refund or to the credit card associated to your account. We will send you a confirmation email when we've completed processing your refund, although it can take another five to ten working days before the funds are reflected in your bank account or credit card.

How to Obtain a Refund

To request a refund for the remaining funds in your account:

1. Visit our support page at http://fatads.toldya.com/support.php
2. Make sure the Category is set to "Account/Billing Question".
3. Enter 'Account cancellation/refund' into the Message box.
4. Ensure your email address is shown in the Email box.
5. Enter the security code shown.
6. Click the submit button.